Frequently Asked Questions


  • 1)I lost the combination or keys to my safe. What should I do?
  • 2)What kind of battery should I use in my electronic lock?
  • 3)What should I do if my electronic lock drains my battery quickly?
  • 4)How do I replace the battery in my electronic lock?
  • 5)If my battery goes dead, will I lose my combination?
  • 6)How do I change the combination in my electronic lock?
  • 7)Can I change the combination in the mechanical (dial) lock?
  • 8)I enter my code in the electronic lock and I get five “beeps,” and the lock will not open. What does this mean?
  • 9)I enter my code in the electronic lock and I get three “beeps” and safe will not open. I enter it again, and get two “beeps” and safe is locked out. Now what?
  • 10)I enter my code in the electronic lock and I get two “beeps” and safe will not open. I enter it again, and get two “beeps” and safe is locked out. Now what?
  • 11)Can I buy more keys for my eVault safe?
  • 12)Can I switch a mechanical (dial) lock to an electronic (push-button) lock after I have purchased the safe?
  • 13)Where can I find a copy of my Owner's Manual?
  • 14)How can I prevent dampness or moisture in my safe?
  • 15)Do I need to bolt down (anchor) my safe?
  • 16)How do I bolt down my safe?
  • 17)Where can I find my serial number?
  • 18)How do I get into my safe after a fire or burglary attack?
  • 19)What are your customer service hours?
  • 20)How does the Lifetime Warranty differ from the Extended Lock Warranty?
  • 21)Do the safes that you manufacture meet the California DOJ requirements?
  • 22)Where can I buy your products?
  • 23)How do I clean my safe?
  • 24)How private is the personal information I provide on your website?
  • 25)What if someone takes my keypad? Can they get into my safe?
  • 26)What is the factory code on an Electronic Lock?
  • 27)Do I need to change my code from 1-2-3-4-5-6?
  • 28)My mechanical dial is becoming increasingly difficult to open. It sometimes takes five or ten times for me to get it open. Is my lock failing?
  • 29)Should I service my safe?
  • 30)How long will it take for me to receive my order if I order a safe online?
  • 31)Which methods of payment do you accept?
  • 32)Can my order be shipped to a P.O. box?
  • 33)Can I place my order over the phone?