Combination / Key Request Form
Combination Request Form Instructions
Please read before submitting a request.
PLEASE NOTE: There is no guarantee that we will be able to recover a combination. Please keep your combination in a safe place.
The loss of your combination can create a high amount of frustration when trying to retrieve it. We understand this and try to make the process as easy as possible. However, we sell security. Due to liability issues, we must be assured that we are giving the combination to the true owner and as such, our Customer Service team is required to follow the procedure exactly. We request your patience when you are requesting a copy of the combination.
In order for a combination to be reissued or to place an order for safe keys, this form must be completed in its entirety and payment in the amount of $25.00 per combination or key must be received.
In addition to this form, you must attach a valid proof of purchase (i.e. receipt, bill of sale) for the safe. If you do not have a receipt, you may provide a letter from your local law enforcement indicating that the safe is in your possession and has not been reported stolen. We must have a receipt OR the letter from the law enforcement in order to be able to process your request.
The following items must be included in the letter from a law enforcement agency to verify proof of ownership:
- The letter must contain your safe’s serial number.
- The letter must be typed on law enforcement agency letterhead.
- The letter must state the officer came to your residence and verified that the safe is in your possession and must include your address.
- The letter must state that the serial number has been checked in their data base and has not been reported lost or stolen.
- The letter must include the name and badge number of the officer helping you.
Any documents outside of those described above are not acceptable and will cause your request to be delayed or denied.
Once you have completed this form and obtained the necessary notarization, please fax or email this form along with the required proof of purchase or letter from a law enforcement agency to the fax number or email address provided below.
Once we have received the required documents, we will process your request and send the combination or keys for your safe via United States Postal Service to the shipping address you provide on this form or to the email address you provide.
Please allow 7-10 business days for all requests to be processed and shipped, or emailed, if a combination is requested.
Email your request to: firstname.lastname@example.org
Fax your request to: (469) 735-4940