Troubleshooting Tips
I lost the combination or keys to my safe. What should I do?
For your protection, the most important aspect of this process is for us to verify the true ownership of the safe. Please go to the COMBINATION/KEY REQUEST section of this website and follow the instructions. You will be required to provide a notarized signature and/or proof of purchase. Once completed, fax or mail the forms to us for processing, there is a $35.00 charge for this service.
What kind of battery should I use in my electronic lock?
High security electronic safe locks are very sensitive to battery power. All of our safe locks require a 9-volt ALKALINE ENERGIZER® or DURACELL®. It is highly recommended to use a battery with a minimum five-year expiration date. Most likely, your lock will not operate properly if a battery other than this is used.
Do not use a Lithium battery as it is not designed for this device
What should I do if my electronic lock drains my battery quickly?
If the correct battery is installed (9-volt ALKALINE ENERGIZER® or DURACELL®), the battery should last about six (6) months with normal operation. If your battery fails within a week, contact our Technical Service at 817-561-9095.
How do I replace the battery in my electronic lock?
Head to our BATTERY INSTALLATION page and select your electronic lock to follow the instructions. We highly recommend the use of only a 9-volt ALKALINE ENERGIZER® or DURACELL® battery with a minimum five-year expiration date. They’ve been strenuously tested and proven to last longer during safe lock operation.
If my battery goes dead, will I lose my combination?
No. The combination is retained in the lock even after power is lost. Simply install a new battery and operate the in a normal manner. Again, we highly recommend the use of only a 9-volt ALKALINE ENERGIZER® or DURACELL® battery with a minimum five-year expiration date. They’ve been strenuously tested and proven to last longer during safe lock operation.
How do I change the combination in my electronic lock?
Head to our LOCK INSTRUCTIONS and select the electronic lock installed on your safe. Follow the instructions to change your combination. Remember to store your new combination in a safe place!
Can I change the combination in the mechanical (dial) lock?
No. High security mechanical locks require special tools and lock expertise to change the combination. Please contact a licensed Safe Technician in your area and they will change your combination for a nominal fee.
I enter my code in the electronic lock and I get two “beeps,” and the lock will not open. What does that mean?
The two “beeps” indicate a low battery. Click on BATTERY INSTALLATION and select your electronic lock, following the instructions. We highly recommend the use of only a 9-volt ALKALINE ENERGIZER® or DURACELL® battery with a minimum five-year expiration date. They’ve been strenuously tested and proven to last longer during safe lock operation.
I enter my code in the electronic lock and I get three “beeps,” and safe will not open. I enter it again, and get three “beeps” and safe is locked out. Now what?
Three “beeps” in succession are consistent with the lock not recognizing your code and the safe remaining locked out. Please go to our COMBINATION REQUEST section and follow the instructions. Once completed, fax, mail, or email the forms to us for processing. Please note: There is no guarantee that we will be able to recover your combination. Please always store your combination in a safe place (other than inside your safe, of course.)
What happens if some of my numbers are not working on my keypad?
Please try this troubleshooting:
1. Check the battery making sure it’s either Energizer or Duracell Alkaline battery with a minimum five-year expiration date.
2. Doing a battery drain. Disconnect the battery then press and hold down “0,” for about ten seconds then, connect the battery again then wait 5 seconds and try your code again.