Limited Lifetime Warranty
We are proud to stand behind our products with the best safe warranty in the industry.
Safes made by Granite Security Products, Inc. (GSP) come with a limited lifetime warranty, beginning on the purchase date, against defects in materials and workmanship as well as damage from a burglary attack or fire. The mechanical or electronic lock is warranted against defects in materials and workmanship for a period of two (2) years from the purchase date. (TS-9-EFL model locks are warranted for only one (1) year.) Proof of purchase is required to obtain service.
This warranty also provides a free replacement safe if the safe is damaged in a burglary attack or fire. Free replacement claims must be made in writing and submitted along with a timely police or fire department report. Photos of the damaged safe must accompany the replacement claim.
GSP may at its discretion, open or repair the damaged safe on location, provided it is located within 100 miles of a skilled safe technician. If the safe is damaged to the extent that it cannot be opened by normal means, then GSP will have the safe opened by a skilled safe technician to retrieve the owner’s belongings. The maximum expense to repair or open a safe is limited to $300.00 USD. If the safe is to be replaced, a comparable, current production model will be shipped freight prepaid curbside delivery to the owner. Replacement safes that are outside of the contiguous United States will be shipped prepaid to the nearest seaport of debarkation in the Continental United States. Any freight cost(s) incurred from port to the consumer’s location will be the responsibility of the consumer. This warranty does not cover any cost to remove or install the replacement safe.
This warranty does not cover neglect, misuse, or abuse. It also does not cover damage caused by tampering with or altering of any part of the product (including, but not limited to, removing the safe door). It also does not cover consumables such as batteries for the electronic lock. The safe must not be housed in an enclosed swimming pool area. The safe is to be located in an area which is climate controlled and is to be installed as instructed in the Owner’s Manual.
The Limited Lifetime Warranty can be transferred, for a fee, to subsequent purchasers or owners with the prior written consent from GSP.
Certain exclusions to this warranty are: safes used in a commercial or industrial environment, water damage of any kind, paint finish, and loss or damage by any means of personal property inside the safe.
GSP provides this warranty in place of all other warranties and assurances whether expressed or implied. GSP accepts no liability for incidental or consequential damage or loss by anyone as a result of using this safe.
To activate this warranty, please fill out the registration card which came with your new safe and return to the address noted below or Register Online.
Granite Security Products, Inc.
Attn: Warranty Registration
4801 Esco Drive
Fort Worth, Texas 76140