1-What happens if I lose my combination?
As a courtesy we keep a manufacturers over ride combination in our files. In order for us to release the combination you will need to completely fill out the combination release form and fax it to us.

2-Can I buy more keys?
Keys can be ordered directly through us. Please fill out the key order form and fax or mail it in to us. Keys are $35 a set for safes, and eVault keys can be purchased for $10 each, plus $5 for shipping and handling.

3-Can I switch a mechanical (dial) lock to an electronic (pushbutton) lock?
As long as we manufactured your safe you can make this change. You may contact us to order the lock and keypad, and we will even help you locate a locksmith in your area that can make the change for you. Please note, one type is not any better than the other. It is simply a matter of personal preference.

4-Where can I find a copy of my owners manual?
Click here to get a copy of your owners manual.

5-How can I prevent dampness or moisture in my safe?
It is important to know that the safe will take on the climate that it is in. So if you do not have a moisture problem in the room that you keep the safe, you should not have a problem in the safe. If you do have a problem with moisture you will need to install a dehumidifier. There are detailed instructions on how to install a dehumidifier in the owners manual.

6-Do I need to bolt down my safe?
Yes, it is very important that you bolt down your safe. It helps keep it from being knocked over and pried open during a burglary attempt.

7-How do I bolt down my safe?
In the bottom of the safe you will see 2 plastic covers that need to be removed. When you remove the covers you will see the holes to use.

8-How do I change my battery?
See product manual or call customer service.

9-Where can I find my serial number?
Your serial number can be found in one of 3 different places on the outside of the safe, depending on when it was made. Looking at the front of the safe, check down in the bottom right hand corner. If it is not there, look around the corner from the hinges, on the right hand side, down toward the bottom. The last place to check is on the back of the safe. Sometimes this is easiest done with a mirror and flashlight. It would be on the upper left hand corner. Remember, the serial number of your safe is on the inside of door as well.

10-How do I get into my safe after a fire?
If your safe is in a fire you need to contact us immediately. Do not be alarmed if your keypad has melted off, or if you see the Palusol seal expanded. It is designed to expand in a fire to seal the safe off. Contact us so that we can contact a locksmith to come and gain entry to your safe and get started on getting your replacement.

11-What are your customer service hours?
Granite Security Products is available to serve you Monday through Friday, 8am to 5pm Central Standard Time. Remember that you can access our website 24 hours a day, 7 days a week, 365 days a year for answers to many frequently asked questions, forms, and manuals.

12-Do you offer an extended warranty?
Yes. Your safe automatically comes with a lifetime fire and burglary warranty when you send in your registration. In addition it comes with a limited one year on the lock. An extended warranty can be purchased for an additional 9 years.

13-Where is Granite Security Products located?
We are located in Fort Worth, Texas. Our mailing address is Granite Security Products, 4801 Esco Dr, Fort Worth, TX 76140.

14-Do the safes that you manufacture meet the California DOJ requirements?
Yes. In addition all of our locks are UL listed. UL stands for Underwriters Laboratories, and they are an independent testing facility, based in the United States, that certifies various public safety products.

15-Where can I buy your products?
You can click here to locate a dealer in your area.

16-How do I clean my safe?
Our safes come with a durable, attractive powder coat finish. You can wipe it down with a good quality cleaner glass cleaner. The interior can be swept out with a dry brush or small broom.

17-How private is the personal information I provide on your site?
Any form that you fill out on our site (Product registration, extended warranty purchase, combination release, etc.) is extremely secure. We do not sell, distribute, or reveal the personal information you provide.

18-What is your mailing address?
Granite Security Products – 4801 Esco Dr – Fort Worth, TX 76140

19-What if someone takes my keypad? Can they get into my safe?
No, they will not have access to your safe. The keypad is just a power source. Your code is stored in the lock body on the inside of the safe. Even if someone puts a new keypad on your safe they will not be able to open your safe without your combination.

20-I lost my combination. How do I get into my safe?
When your safe is built there is a lock installed that has 2 codes programmed into it. One is the standard factory default code (123456) and the other is a secret code that is unique to each serial number. You must fax or send in a notarized request with the serial number of your safe and proof of purchase for us to release this override code to you.

21-What is the factory default code?
Every safe is programmed with 123456 as the default code.

22-Do I need to change my code from 123456?
Yes! You must change your combination from the factory default.

23-Can I change the combination on my mechanical dial?
No.

24-My mechanical dial is becoming increasingly difficult to open. It sometimes takes 5 or 10 times for me to get it open. Is my lock failing?
Your lock is not failing. You need to drop the middle number of your combination down by one digit. For example, if your combination is 10-20-30 you will dial 10-19-30.

25-My electronic lock is only operating correctly occasionally. It is becoming increasing difficult to operate. What should I do?
This could be a big warning sign. The first thing you want to do is get your safe open, and extend the locking bolts. Install a brand new Energizer alkaline battery, allow it to set in there for about 10 minutes, then enter your combination. Try entering your combination a few times, and engaging the locking bolts to see if the new battery solves the problem. If it is still not operating correctly please call us at 817-561-9095 and let us know. We will be able to assist you in resolving the issue in a timely manner.

26-How does the lifetime warranty differ from the extended warranty?
The lifetime warranty is applicable to the original owner and it warranties against fire and burglary. The lock has a 1 year warranty (from date of purchase), but you may purchase the extended warranty for 9 years.

27-Should I service my safe?
Your safe does not require any service to it. The best thing you can do is keep a fresh Energizer battery around in case your battery gets low.

28-I have put several batteries in my lock and they keep going dead. Why?
The batteries may not be Energizer alkaline, so make sure you install a brand new Energizer alkaline battery. If you install a brand new Energizer alkaline battery, and the problem persists, please contact us.

29-My safe won’t open, but I can hear my keypad responding?
Check to make sure you have a brand new Energizer alkaline battery installed. If you have the correct battery installed and the problem persists, contact us.

30-I am entering my code, but my keypad is not responding. What do I do?
Check to make sure that you have a brand new Energizer alkaline battery installed. If the problem persists, please contact us.

Winchester Safe has all the options and accessories you need to customize your safe.
Click here for more information!