Frequently Asked Questions

High security electronic safe locks are very sensitive to battery power. We highly recommend the use of only a 9-volt ALKALINE ENERGIZER® or DURACELL® battery with a minimum five-year expiration date. They’ve been strenuously tested and proven to last longer during safe lock operation.

If the correct battery is installed (9-volt ALKALINE ENERGIZER® or DURACELL®), the battery should last about six (6) months with normal operation. If your battery fails within a week, contact our Technical Service Department at 817-561-9095.

Click on the link BATTERY INSTALLATION and select your electronic lock and follow the instructions. We highly recommend the use of only a 9-volt ALKALINE ENERGIZER® or DURACELL® battery with a minimum five-year expiration date. They’ve been strenuously tested and proven to last longer during safe lock operation.

No, you will not lose your combination. The combination is retained in the lock even after power is lost. Simply install a new battery and operate the lock in a normal manner. We highly recommend the use of only a 9-volt ALKALINE ENERGIZER® or DURACELL® battery with a minimum five-year expiration date. They’ve been strenuously tested and proven to last longer during safe lock operation.

Click on LOCK INSTRUCTIONS and select the electronic lock installed on your Winchester Safe. Follow the instructions to change your combination. Important: Store your new combination in a safe place, other than your safe!

No, you cannot change the combination. High security mechanical locks require special tools and lock expertise to change the combination. Please contact a licensed Safe Technician in your area and they will change your combination for a nominal fee.

Two “beeps” indicate that your lock battery is too low and you must replace it to operate your safe. Please insert a fresh 9-volt ALKALINE ENERGIZER® or DURACELL® battery with a minimum five-year expiration date into your lock and try your code again. You can find instructions for changing your battery HERE.

Three “beeps” in succession indicate that the lock does not recognize the code you entered as being valid. Verify your code and enter it again. If the lock still does not open, please go to our COMBINATION/KEY REQUEST section and follow the instructions. Once completed, fax or mail the forms to us for processing; there is a $35.00 charge for this service..

Keys can be ordered directly through us. Please go to the COMBINATION/KEY REQUEST section and follow the instructions. Once completed, fax or mail the forms to us for processing, there is a $35.00 charge for this service.

PLEASE NOTE: We only sell keys for the GSP, TS-12, TS-20, TS-26, TS-36, TS-48 and ASO-42. We do not sell keys for the dials.

Yes, contact a licensed Safe Technician who can perform this service for you. You cannot do this on your own, and attempting to do so will likely void your Warranty.

CLICK HERE to search our collection of current and discontinued model Owner’s Manuals.

It is important to know that the safe will take on the climate that it is in. If you do have a problem with moisture, you will need to install a dehumidifier. Don’t let moisture rust your guns and damage your sensitive documents.

Yes, it is very important that you bolt down (anchor) your safe to the floor for added security protection. An anchored safe cannot be tipped and helps prevent break-ins by greatly reducing pry leverage. Thieves frequently try to tip a safe on its back to use their body weight to pry open the safe door.

CLICK HERE to see bolt-down instructions.

Your safe’s serial number is in your Owner’s Manual and on the inside of door (near locking bolts) If you need the serial number and cannot access your Manual or the inside of your safe, your serial number can be found in one of three different places on the outside of the safe, depending on when it was manufactured. Looking at the front of the safe, check the bottom right hand corner on the hinge side for a serial number label. If no label is present, check the safe body’s side or back of the safe. When checking the back of the safe, you may need to use a mirror and flashlight. (Serial numbers placed on the back of the safe are most frequently placed on the top corner opposite the hinge side.)

If your safe is damaged in a fire or burglary attack, please contact us to report a damaged safe. Do not be alarmed if your keypad has melted off, or if you see the Palusol® seal expanded. It is designed to expand in a fire to seal the safe off as a barrier to heat and smoke. This is a good indicator that your valuables inside are safe. Submit your form to initiate the process, and with a registered warranty, we will send a locksmith to open your damaged safe, replace your damaged safe with a same or equal value model and deliver it to your curb — all free of charge. That’s the Winchester Guarantee.

Winchester Safes’ Customer Support Team is available via phone and email Monday through Thursday, 7 a.m. to 5 p.m. Central Standard Time, except on holidays. Our customer service phone number is 817-561-9095. Since you’re reading this on our website, you can navigate to our Support section to access 24/7/365 support with step-by-step instructions, tutorial videos, forms, manuals, and answers to many frequently asked questions.

The Lifetime Warranty is applicable to the original owner, when registered, and it warrants against fire and burglary attacks, as well as any defects with materials or workmanship. Beginning with Serial Number WIN-24-XXX, the lock has a two (2) or five (5) year Manufacturer Warranty (from date of purchase) depending on the Manufacturer, but you may purchase the Extended Lock Warranty on almost every lock used on a Winchester Safe, for an additional ten (10) years of coverage. See our EXTENDED WARRANTY page for purchasing details.

Yes. Every single Winchester Safe produced meets the California DOJ requirements. All safe models built with 12 ga. or thicker steel are U.L. Listed as a Residential Security Container (RSC). U.L. listing supersedes the California DOJ requirements for safes. Additionally, all Winchester safes are built with U.L. Listed locks.

You’re in the right spot. Shop our full lineup, including accessories on our website. To compare our superior quality to competitor’s safes in person and understand the Winchester Advantage for yourself, go to the “Find A Dealer” page to locate a Winchester Safes dealer in your area.

Our safes come with a durable, attractive powder coat finish. Used a warm sudsy cloth when needed, but stay away from abrasive cleaners that might damage the safe’s graphics. The interior can be swept out with a dry brush or small broom, but we are partial to using lint rollers in our own.

Any form that you fill out on our website (Warranty Registration, Extended Lock Warranty Coverage, Combination Request, etc.) is extremely secure. We sell security for a living. We do not sell, distribute, or reveal the personal information you provide. We may send occasional product information and offers, but will never spam you.

No, they will not have access to your safe. The keypad is just a power source that transmits the combination code to the lock inside the safe. Your code is stored in the lock body on the inside of the safe. Even if someone puts a new keypad on your, safe they will not be able to open your safe without your combination. The lock has a non-volatile memory, so it will retain the last programmed code you have entered regardless of replacing the keypad or battery.

Every safe is programmed with 1-2-3-4-5-6 as the factory code. (Which is why we suggest changing electronic lock combination to a personal code during initial setup of your safe. Store it in a safe place.)

Yes. As mentioned above, every safe is programmed with a 1-2-3-4-5-6 code from the factory. You should change the electronic lock combination to your own personal code, careful not to pick obvious or easily-guessed combinations. Always store your new code in a safe place, outside of your safe.

Your lock is not failing. You need to drop the middle number of your combination down by one digit. For example, if your combination is 10-20-30 you will dial 10-19-30.

Your safe does not require any service to it. The best thing you can do is keep a fresh 9-volt Energizer® or Duracell® battery with a minimum five-year expiration date around in case your battery gets low.

For most in-stock safes, delivery typically occurs within 1-2 weeks. Special orders may take 6-8 weeks to ship.

Winchester Safes accepts Visa, Mastercard, Discover and American Express through our site.

No. We apologize for any inconvenience, but UPS, FedEx and long haul truckers will not ship packages to P.O. boxes.